Terms & Conditions | Qult

1. Who you are contracting with

qult.co is operated by the company below. These details are published under art. 5 of Legea 365/2002 on electronic commerce.

Company: QULT.CO S.R.L.
Trade Register: J2021002301409
Fiscal code (CUI): RO43707510
Registered office: Calea Victoriei nr. 32-34, Sc. C, Et. 2, Ap. 105, Sector 1, București, România
Represented by: Sergiu Zimbilschi, Administrator
Email: hello@qult.co
Phone: +40 745 277 177

2. What we do

We manage a portfolio of short-stay apartments and let them directly through this site. When you book here you are contracting with us for the stay itself — we are not an intermediary passing your booking to a third-party host.

The same apartments are also listed on channels such as Airbnb and Booking.com. Availability and pricing are drawn live from the same property-management system, which is why a date shown as free here is genuinely free.

3. How a booking is made

You select a property, your dates and the number of guests. The price shown is retrieved live and includes the accommodation charge, the cleaning fee and applicable taxes.
You provide your name, email and phone number, and are redirected to our payment provider to pay by card.
The booking is confirmed only once payment succeeds and we issue a confirmation email containing your confirmation code. Until that email is sent, no contract exists.

Prices can change between the moment you request a quote and the moment you pay. If they do, we stop and show you the new total rather than charging the old one.

Occasionally a payment succeeds but the reservation cannot be completed — for example if the dates were taken in the same minute on another channel. In that case we cancel and refund the payment in full; we never keep money for a stay we cannot provide.

4. Prices and payment

All prices are shown in euro (EUR) and include VAT and local taxes where applicable.
Payment is taken in full at the time of booking, by card, through our payment provider. We do not receive or store your card details.
The total shown before you pay is the total you pay. There are no booking fees added afterwards.

5. Right of withdrawal — important

The 14-day right of withdrawal that applies to most online purchases does NOT apply to accommodation booked for specific dates.

This follows art. 16 alin. (1) lit. l) of OUG 34/2014, which excludes from the right of withdrawal contracts for “accommodation services other than for residential purposes […] if the contract provides for a specific date or period of performance”. A stay booked for named nights is exactly that.

Your booking is instead governed by the cancellation policy of the property, which is shown on the property page before you pay and repeated in your confirmation email. That policy is set out in the next section.

6. Cancellations and changes

Each property carries one of three cancellation policies. The one that applies to your booking is displayed on the property page before payment:

Policy	Free cancellation until	After that
Flexible	24 hours before check-in	No refund
Moderate	5 days before check-in	No refund
Strict	14 days before check-in	50% refunded

To cancel or change a booking, email us at hello@qult.co with your confirmation code. Refunds are returned to the card used for payment and normally appear within 5–10 business days, depending on your bank.

If we have to cancel your stay — which we avoid except where a property becomes genuinely unusable — you receive a full refund, and we will help you find an alternative from our portfolio where one exists.

7. Your stay

Check-in and check-out times are shown on each property page. Earlier or later times can sometimes be arranged — ask us, and please do not assume.
The number of guests must not exceed the maximum stated for the property. The booking may be refused at the door if it does.
Please treat the apartment and the neighbours as you would your own. Parties and events are not permitted.
Smoking is not permitted indoors in any of our properties.
You are responsible for damage caused during your stay beyond normal wear.

Romanian law requires accommodation providers to register guest details. We will ask for an identity document at or before check-in for that purpose.

8. Reviews

After your stay we may email you a personal link inviting you to leave a review. The link is tied to your booking, so only guests who actually stayed can review. We publish reviews as written and do not edit them; we may decline to publish content that is unlawful, abusive, or identifies other people.

9. Our responsibility

We are responsible for providing the accommodation you booked, in the condition described. We are not responsible for circumstances outside our reasonable control — such as utility failures caused by the supplier, extreme weather, or acts of public authority — though we will always try to find a workable solution and will refund what we cannot deliver.

Nothing in these terms limits rights you have under Romanian consumer law that cannot lawfully be limited.

10. Complaints and dispute resolution

If something goes wrong, tell us first — most problems are solved quickly during the stay. Write to hello@qult.co and we will respond.

If we cannot resolve it between us, you may refer the matter to the National Authority for Consumer Protection (ANPC), including through alternative dispute resolution under OG 38/2015:

National Authority for Consumer Protection:

11. Governing law

These terms are governed by Romanian law. If you are a consumer resident in another EU member state, you keep the protection of any mandatory consumer rules of your country of residence.

12. Changes to these terms

We may update these terms. The version that applies to your booking is the one published when you booked, and we keep a copy — ask us if you need it.